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Soluciones Moen

Consumo elevado de agua

This article contains information relevant to the Moen Flo Shutoff, which was formerly known as the Flo Smart Water Monitor and Shutoff system.

¿Qué significa "consumo elevado de agua"? 

"Consumo elevado de agua" es una alerta crítica que indica un consumo total de agua excesivo. This means that the Moen Flo Shutoff detected that one or more of your water fixtures collectively consumed more water than is typically seen in your home or considered normal over that period of time. 

Cause 
  • En el mejor de los casos y con frecuencia, esto es causado porque se usa más agua de lo normal. Por ejemplo, lavar un auto, llenar una piscina o hacer correr agua en un accesorio por un período largo (como una bañera o ducha).  

  • En el peor de los casos, esto significa que una parte del suministro de agua de su hogar es vulnerable y existe una fuga de agua que está causando daño.

  • Si no responde rápidamente a esta alerta crítica, Flo puede desconectar el agua como medida preventiva. 

¿Qué debo hacer si recibo una alerta de consumo elevado de agua? 
  • You Were Using Water for a Longer Period of Time Than Normal- If you received this alert and were using water for a longer period of time than normal, like taking a longer shower, washing a car, or filling a pool, you may consider clearing the alert and taking no further action.  

  • Sleep Mode- You can set your Moen Flo Shutoff System to “Sleep mode” before starting activities that will require water constantly running longer than normal.   

  • Ignore- If you plan to continue running water for a long period of time, you can also choose to Ignore future alerts for the next 2 or 24 hours. 

  • If You Were Not Using a Large Amount of Water- If you were not using a large amount water when you received the alert, this may mean that part of your home water supply is vulnerable and water may be causing damage.   

  • Turn of Water- As a precautionary measure, Flo recommends immediately shutting off your water and inspecting your home and all water fixtures for any signs of water.  

  • Check Faucets & Toilets- Double check any faucets or toilets in case they have been left running. Incluso el más mínimo goteo durante un período prolongado puede activar esta alerta. 

Si nota una fuga, enseguida tome medidas para limitar el daño resultante y póngase en contacto con su plomero local o ayuda de Flo o llame al 800-BUY-MOEN (1-800-289-6636) para obtener ayuda. 

How Settings Can Impact this Alert 
  • FloSense Sensitivity- When a device goes through initial learning FloSense determines a set of values that will trigger a critical alert and potential shutoff. If FloSense is not active there is a secondary set of values that the device relies on to trigger an alert.  

  • Manual Override- The threshold in a manual override is determined by the customer. When the override is present, FloSense is overridden. 

Solución de problemas: 
  • Check in the App for Manual Overrides 

  • Review the thresholds and make adjustments as needed. See this article on Manual Overrides for step by step directions. 

Si nota una fuga, enseguida tome medidas para limitar el daño resultante y póngase en contacto con su plomero local o ayuda de Flo o llame al 800-BUY-MOEN (1-800-289-6636) para obtener ayuda.

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