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Welcome to the Moen Flo Family! Let's get started on pairing your Moen Flo Shutoff.
Your onboarding experience depends on whether your Moen Flo Shutoff is a new addition to your home, or if your home's Shutoff was previously installed by another owner. Siga las instrucciones que se ajusten mejor a sus necesidades.
I'm Pairing a Moen Flo Shutoff before I have it installed
Congratulations! With your new Moen Flo Shutoff, you've chosen to protect your entire home from water damage and leaks, guaranteed. Let's continue with the set up process and pair your Moen Flo Shutoff following the steps below.
Necesitará:
- Moen Flo Shutoff device (un-installed)
- Acceso a una toma de corriente
- Wi-Fi connection, with the name and password handy
- Moen Flo app descargada en su celular
- Account created in the Moen Flo app
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Cómo vincularlo:
- Reúna los materiales necesarios (vea la lista de arriba). Please note: You will need to create an account and Home profile in the Moen Flo app (previously named Moen Smart Water Network app) prior to pairing.
- Plug your Moen Flo Shutoff into a power outlet. Note: Push and twist the cord until the second ring is completely in the device, where the cord connects to the shutoff.
- Open the Moen Flo app on your iOS or Android smartphone. Siga las instrucciones dentro de la aplicación para completar el proceso de vinculación junto con los siguientes pasos:
- Looking at the Moen Flo Shutoff: With the VALVE light solid green, press and hold the Reset button for 5-10 seconds until the STATUS light begins to blink and press next.
- You will then be asked to scan the QR code on your Moen Flo Shutoff with your smart phone. Scan the QR code and follow the steps on the Moen Flo app and complete the initial pairing instructions.
Once you have completed the pairing process, you are ready to install your Moen Flo Shutoff to your main water line. Recomendamos que la instalación sea realizada por un plomero profesional con licencia, y además tenemos guías de instalación disponibles.
Si necesita ayuda adicional con la vinculación, escriba a smarthome@moen.com.
I'm Pairing a Moen Flo Shutoff that was previously installed
So, you’ve entered a new space with a Moen Flo Shutoff already installed. ¡Bien hecho! Si su dispositivo está conectado a la corriente eléctrica, está funcionando activamente en modo local para proteger su hogar entre inquilinos. Asegúrese de vincular su dispositivo de inmediato para poder usar el agua de su hogar sin que se cierre.
The Moen Flo Shutoff is designed to automatically shut off the home's water if abnormal use is detected. Hasta que vincule su dispositivo, cualquier uso de agua será considerado "fuera de lo normal" y la función de Cerrado inteligente del agua bloqueará el uso de agua en 5 segundos. Siga las instrucciones a continuación para vincular su sistema.
If you are unable to pair your Moen Flo Shutoff to the home’s WiFi immediately, we recommend unplugging the device from the power source so that you can use your home’s water. Before you do this, Please note: As long as your device is offline, your home is not protected by the Moen Flo Shutoff and not secure. Cuando esté todo listo para proteger su hogar contra daños graves provocados por el agua, siga los siguientes pasos de vinculación.
Necesitará:
- Moen Flo Shutoff device (already installed and plugged into power outlet)
- Conexión Wi-Fi, asegúrese de contar con el nombre y contraseña
- Moen Flo app descargada en su teléfono
- Account created in the Moen Flo app
Cómo vincularlo:
- Reúna los materiales necesarios (vea la lista de arriba). Please note: You will need to create an account and location profile in the Moen Flo app prior to pairing.
- Go to your Moen Flo Shutoff, already installed on the main water line near the main shutoff valve.
- Check that the Moen Flo Shutoff device is powered on (that it is connected to power and the VALVE light is green). Note: To make sure the device is fully plugged in, if you are plugging in the device, push and twist the cord until the second ring is completely in the device (where the cord connects to the Moen Flo Shutoff).
- Open the Moen Flo app on your iOS or Android smartphone. Siga las instrucciones dentro de la aplicación para completar el proceso de vinculación junto con los siguientes pasos:
- Looking at the Moen Flo Shutoff: With the VALVE light solid green, press and hold the Reset button for 5-10 seconds until the STATUS light begins to blink.
- You will then be asked to scan the QR code on your Moen Flo Shutoff with your smartphone. Scan the QR code and follow the steps on the Moen Flo app and complete the initial pairing instructions.
Please note: If the Moen Flo Shutoff is installed on the main water line in a way that prevents you from being able to scan the QR code using your smartphone, please contact Moen Smart Water Support at smarthome@moen.com or call 1-800-BUY-MOEN (1-800-289-6636) with your MAC ID to receive a digital version of the QR code you can use to pair with. The MAC ID on your Moen Flo Shutoff can be found next to the QR code on your Moen Flo Shutoff.
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Once you have completed the pairing process, you are all set Look out for informational emails from us as you continue to get to know your Moen Flo Shutoff system.
Please note, your Moen Flo Shutoff's previous owner should have unlinked the device from their account before your arrival. If you are unable to pair your Moen Flo Shutoff and are seeing the, "Device already paired" message in your app, please contact our support team to remove the device from the previous account with the device MAC ID and Serial number ready.
Si necesita ayuda adicional con la vinculación, contacte a nuestro equipo de asistencia en smarthome@moen.com o 1-800-BUY-MOEN (1-800-289-6636).
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Este artículo contiene información relevante sobre el Moen Flo Shutoff, que anteriormente se conocía como el sistema Flo Smart Water Monitor and Shutoff .
This article contains information relevant to the Moen Flo App, which was formerly known as the Moen Smart Water Network app, Moen Smart Water app, Moen app, and Flo by Moen app.
