Troubleshooting: Learning Mode

I am Unable to turn water on or off in the Moen Flo app during Learning Mode

If you are unable to control your Moen Flo Shutoff through the Moen Flo app while Learning Mode is active:

• Close and reopen the Flo by Moen or Moen Flo app.
• Reinstall the Moen Flo app to ensure you are using the latest version available from the Apple App Store or Google Play Store.
• Restart (power cycle) the Moen Flo Shutoff
• After restarting, try turning the water on or off through the Moen Flo app again.
• If Moen Flo app control is still unavailable, use the manual shutoff knob on the Moen Flo Shutoff to control the water.

My Moen Flo App Shows "Valve Closed," but Water Is Still Running During Learning Mode

If the Moen Flo app indicates the valve is closed, but water continues to flow:

• Confirm the Moen Flo Shutoff is online in the Moen Flo app. Please refer to Dispositivo fuera de línea.
• Verify the Wi-Fi status light on the device is green.
• Check the valve status light on the Moen Flo Shutoff.
• If the valve status light is green, close and reopen the Moen Flo app, then reinstall the Moen Flo app if needed.
• If the valve status light is red, blue, or white, restart (power cycle) the Moen Flo Shutoff and try controlling the valve again. If needed, use the manual shutoff perilla on the Moen Flo Shutoff to control the water.
• If the issue persists, have a plumber verify the Moen Flo Shutoff is installed on the main water line and that no additional water lines bypass the device.

Flow Rate Does Not Appear in my Moen Flo App While Water Is Running

If water is running but no flow rate is displayed in the Moen Flo app:

• Perform a flush procedure by turning off the main water valve, opening 2 to 3 faucets until water stops flowing, then slowly restoring water service.
• Repeat the flush procedure several times if needed until flow is detected.
• Verify the Moen Flo Shutoff is installed in the correct direction of water flow. The arrow on the device should point in the direction the water travels.
• If flow is detected for some fixtures but not others, have a plumber verify the installation location.
• Confirm the Moen Flo Shutoff is installed on the home's main water line and that all fixtures are supplied through the device.

I am Unable to change Moen Flo Shutoff Mode (ex: Home, Sleep, Away) while in Learning and option is grayed out

While your Moen Flo Shutoff is in learning, your device is effectively sleeping and you will not be able to change Moen Flo Shutoff Modes until your device is out of learning.

Learning Mode has lasted longer than 28 days

Learning Mode typically completes within 28 days. If the system remains in Learning Mode beyond this timeframe:

• Verify that the Moen Flo Shutoff is detecting water flow and reporting usage in the Moen Flo app.
• Confirm the device is connected to Wi-Fi and communicating with the Moen Flo cloud service.
• Review the Moen Flo app for any error messages, offline notifications, or connectivity issues.
• If the issue persists, contact Moen Support for assistance.

My Moen Flo Shutoff is not recording water usage

If no water usage is displayed during Learning Mode:

• Ensure the water supply is on and flowing through the Moen Flo Shutoff.
• Verify the device is installed in the correct direction of water flow.
• Check that the Moen Flo Shutoff appears online in the Moen Flo app.
• Confirm the device has power and a stable internet connection.

I cannot create a Manual Override

Manual Overrides are disabled during Learning Mode to prevent interference with the data being collected. This feature will become available automatically after Learning Mode is complete.

I am not receiving alerts

No leak, unusual usage, or behavior-based alerts are generated during Learning Mode. This is normal and does not indicate a problem with your device. Alerts will begin once the system has established a baseline for your home's water usage.

Automatic shutoff is not working

Automatic shutoff protection is unavailable during Learning Mode. Since the system has not yet learned what constitutes normal and abnormal water usage for your home, it cannot make automated protection decisions. This functionality is enabled after the learning process is complete.

The Moen Flo app still says "Learning" even though I've been using water normally

The Moen Flo Shutoff requires enough water-use data to establish a reliable baseline. Homes with very low water usage, extended absences, or intermittent occupancy may require additional time to complete the learning process.

Can I speed up Learning Mode?

No. Learning Mode cannot be manually bypassed or accelerated. The system needs sufficient real-world usage data to create an accurate profile of your household's water habits. Continue using water normally to help the system learn typical usage patterns.

My home will be vacant during Learning Mode

If your home is unoccupied for an extended period during the learning process, Learning Mode may take longer to complete because the Moen Flo Shutoff has less water-use data available for analysis. Learning will continue once normal water usage resumes.

When should I contact Moen Support?

Contact Moen Support if:

• Learning Mode continues significantly beyond the expected timeframe.
• The device is online but not recording water usage.
• The Moen Flo app displays error messages or device faults.
• The Moen Flo Shutoff appears offline and cannot reconnect.
• You believe the device was installed incorrectly.

This article contains information relevant to the Moen Flo Shutoff, which was formerly known as the Flo Smart Water Monitor and Shutoff system.

This article contains information relevant to the Moen Flo App, which was formerly known as the Moen Smart Water Network app, Moen Smart Water app, Moen app, and Flo by Moen app.